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Hi Andrew Yes, many thanks We look forward to using it We must commend you on and your staff on such great service - their efficiency, tidiness and politeness were so much appreciated
Kim Borrill - July 2021
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Perfect, thanks! 🙂 Very happy
- your team were pleasant and efficient and tidied up beautifully. Many thanks.
Nicola - June 2021
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Dear Alistair, Firstly a HUGE thank you for the amazing and very professional service from your installation team. I was so impressed! Please pass on my thanks to them.
Natasha Brand - May 2022
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David, I am impressed by your installation team .. they were professional, identified some maintenance work needed on the roof, cleaned up after and were very pleasant. I appreciate their professionalism. We discovered a problem with the exit hole in the roof and I will get local roofing people to fix this. Sulaiman explained to them how to install the exterior seal and collar and left aII the components with me. I can understand why Paul Beuly recommended you so highly.
Walter Mapham - May 2022
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Morning Thank you for the follow up, yes very happy. We had a fire burning on Monday and Tuesday night and warned the room and the adjacent room well. It is not easy retrofitting and working in an existing space especially with need to grind etc, Morne and is team were pros. They were efficient, tidy and their workmanship is fantastic.
Michelle Bungey - July 2022
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If you're looking to have a fireplace installed - these are your guys!... I did my research, went to a few companies... & nothing compared in personalised customer service & workmanship.
Andrew & his team, Joseph & Isaac, were phenomenal. Attention to detail, great precision & worked neatly - constantly cleaning after themselves. I honestly couldn't be more impressed. Thank you!!!
Simone Farah - July 2022
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Hi Andrew Thank you very much. As discussed, very happy with the work that was done and the manner in which your team conducted themselves.
Thabo Matine - May 2022
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Hi Andrew Extremely happy with it now just to practice making the fire 🙂 Very happy they showed me how to get it going and really helped with all my questions thank you so much.
Kayla Granger - May 2022
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Hello Alistair and Richard Your service team, led by Morne, were here this afternoon. They were pleasant, professional and efficient. Not a speck of ash or dirt - everything vacuumed up and tidied. A team to be proud of. Thank you very much indeed for all your help............. I now feel confident and prepared to use my log burner this winter. One more happy pensioner!!
Maureen Lavies - April 2023
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The fireplace is working well. Your service has been great.
Leon Geffen - May 2023
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Good morning Andrew, The fireplace has honestly been one of the best investments. We are loving it! Thanks to you and the team for the great service and fantastic attention to detail during the installation process.
Sameer - Aug 2023
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Hi Dirk. The new fireplace is the finest piece of equipment we have ever purchased. We are literally in love with it. We cannot praise your staff highly enough, everyone did a fantastic job.
Filippo - June 2024
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Thanks again for MacD's excellent service. The team who managed the installation were very professional and tidy and left the area of work in immaculate condition. I thoroughly enjoyed the experience and look forward to starting up that first roaring fire.
Magriet du Preez - June 2024
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Good morning, Thank you for such a great service. Really a pleasure dealing with MacD.
Lois Gibbs - May 2025
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Hi Alistair, I was very impressed with The MacD installation team last week and am very happy with the whole MacD experience. Thank you.
Mike Murray - May 2025
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Hi Alistair, The team has completed the work and handed it over. They also brought back the steel off cuts - thanks for this.
I just want to compliment you and the installation team. From the very first engagement, the entire experience has been extremely professional. I also want to specifically call out the efficient and friendly manner of the installation team. Their attention to detail, consideration to protect the working environment and general approach to high quality work must be commended.
Ryan Winkelman - June 2025
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I can't rave about MacDs enough! I have had an amazing experience - from the very start when Richard came to quote, all the way through. I have been assisted, assured and am now so warm thanks to this wonderful family run business. The team who did the installation were NEXT LEVEL amazing! They bring covers for the floors, explained everything to me beautifully, and even gave my kids a lesson in how air currents work to create heat. It's been an absolute pleasure dealing with everyone. AND what's more, I got a refund for parts not used!
Honesty, integrity and little bit of good customer service go a LONG way!
Camilla Wilson - July 2025
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Dear Andrew, Thank you so much for the efficient and excellent service. I am delighted
with the fireplace and put it to use last night.
Will happily recommend you or provide a reference, if ever required.
Dave Flint - July 2025
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Hi Richard, I wanted to message you but you got there first. Thank you, a million times, for the great information, service, installation (early), and already loving the fireplace!!
The guys were nice, thorough, and efficient.
Sarah Harrop - July 2025
